Customer Success Manager
SupportYourApp
📍Remote - South Africa
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Job highlights
Summary
Join us as a Customer Success Manager and thrive in a fully remote, multicultural, and multilingual environment. Master new skills and achieve challenging goals with our People First management approach. You will manage the entire customer onboarding process, act as a liaison between customers and internal teams, ensure customer satisfaction, and oversee renewals. This role requires excellent English skills, 1+ years of experience in account management or customer success, and strong conflict resolution skills. We offer competitive compensation in USD, good bonuses, paid training, and a supportive work environment.
Requirements
- Excellent English skills (at least C1 for both spoken and written)
- Mandatory 1+ year experience in account management or customer success
- Conflict resolution and de-escalation skills
- Sales orientation with a focus on customer retention and growth
- Ability to manage multiple tasks and customer relationships simultaneously
- Mature and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Communicate effectively with partnering merchants
- Manage the entire onboarding process post-deal closure
- Send emails, schedule demo calls, and guide customers through the installation process
- Act as a liaison between customers and the internal support and IT teams
- Conduct regular check-ins with existing customers to ensure satisfaction
- Oversee the renewal process for all customers
- Identify opportunities to expand customer usage and recommend additional services
- Assist in managing large projects requiring extra coordination and attention to detail
- Address any logistical challenges that may arise
Preferred Qualifications
Experience SaaS environment
Benefits
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
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