Customer Success Advisor

Summary

Join us as a Customer Success Advisor and thrive in a multicultural and multilingual remote work environment. Conduct resume review calls, communicate with internal teams, manage client communications, and onboard new clients. Deliver empathetic support and share best practices to maximize client success. This role requires excellent English skills (C2), customer success experience, multitasking abilities, familiarity with resume formats and ATS tools, tech-savviness, cross-functional collaboration skills, independent work abilities, and a responsible attitude. A personal laptop and stable internet connection are also required. Benefits include fully remote work, a fixed schedule, an inclusive environment, USD compensation, referral bonuses, paid training, work-life balance, responsive management, and self-development opportunities.

Requirements

• Excellent English skills (C2 for both spoken and written)
• Experience in customer success
• Ability to manage multiple tasks and customer relationships simultaneously
• Familiarity with resume formats and strong knowledge of ATS tools and workflows
• Tech-savvy and comfortable using tools like CRMs, email, and chat platforms
• Proven ability to collaborate cross-functionally, especially with writing and interviewing teams
• Ability to work independently, manage time effectively, and stay organized
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Conduct resume review calls with clients to deliver personalized feedback and guidance
• Communicate and coordinate with the writing and interviewing teams to ensure a smooth client experience
• Manage all client communications, including updates, confirmations, and follow-ups across email, phone, and messaging platforms
• Respond promptly to inquiries from new client leads and guide them through the onboarding process
• Deliver empathetic, solutions-focused support while sharing best practices to maximize client success

Benefits

• Opportunity to work fully remotely
• Fixed schedule: 8AM–12PM EST, Monday–Friday
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development