Remote Customer Success Advisor, English and Polish

Summary

Join GetResponse as a Customer Success Advisor and provide outstanding customer support by addressing inquiries and issues via chat and email. As a remote-friendly company, we offer a dynamic and meaningful work environment with opportunities for growth and development.

Requirements

• Speak native Polish
• Have excellent language skills in English (at least C1 level)
• Have online marketing acumen and preferably some technical background
• Be open to new experiences and ready to acquire new information at a fast pace
• Have the ability to easily handle a number of interactions at the same time
• Have superior verbal and written communication skills and are ready to master your speed-typing skill

Responsibilities

• Responding to inquiries and educating our customers on our products by chat and email
• Troubleshooting problems for customers
• Coordinating solutions with IT and management
• Handling onboarding calls with customers
• Helping customers build successful businesses

Benefits

• Home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• Private medical care for employees and their family members
• Employee referral program - up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture - mental health helpline, sport card, yoga classes etc
• Modern equipment - most of our teams work on MacBooks
• Language classes