Remote Customer Experience Manager

Summary

Join us as a Customer Experience Manager. Our Customer Experience Team is looking for a new member who would be the main point of contact for our MAX customers and would focus on proactively contacting the client regarding product adoption, gathering their feedback on GetResponse tools and providing creative solutions.

Requirements

• Excellent command of English and Polish (at least C1)
• Previous experience in customer service, customer success or other customer-facing roles where building business connections was required
• The ability to build and maintain long-lasting relationships with customers
• Proactive approach and self-organization skills
• Superb verbal and written communication skills
• Strong analytical and problem-solving skills
• The ability to work independently and in a team

Responsibilities

• Building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
• Elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues. provide solutions, and drive value from GetResponse MAX
• Providing product expertise and support: provide ongoing support via phone, email and meeting software for top valued customers
• Managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimization
• Managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Marketing, Product, and support to ensure a seamless customer experience

Preferred Qualifications

• Experience with SaaS applications
• Project management experience

Benefits

• Private medical care for employees and their family members
• Employee referral program – up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• Wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc
• Modern equipment – most of our teams work on MacBooks
• Language classes