Customer Success Advocate

Summary

Join 1-800 Contacts as a customer service representative and contribute to our mission of making contact lens ordering simple and affordable. This full-time, remote position offers a competitive hourly rate plus bonus potential. You will handle inbound sales and service calls, providing exceptional customer service and resolving customer issues. The role requires 2-3 years of customer service experience, strong communication skills, and reliable internet access. Successful candidates will be goal-oriented, possess a positive attitude, and thrive in a fast-paced environment. We offer a supportive work environment, opportunities for professional growth, and a comprehensive benefits package.

Requirements

• 2-3 years minimum customer service experience
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• Computer literacy skills with the ability to type at least 40 wpm
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality

Responsibilities

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience
• Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call
• Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment
• Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations
• Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience
• Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence
• Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction

Preferred Qualifications

• Inbound sales experience
• A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
• A fun, friendly personality that loves connecting with customers in unexpected and engaging ways

Benefits

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses