Customer Success Analyst

Summary

Join Docplanner Group, a leading healthcare platform, as an Operations Analyst in Barcelona, Spain. You will be responsible for creating reports, providing insights, and improving business processes using CRM systems. This role requires strong analytical skills, experience with databases and SQL, and fluency in English and Spanish. The position offers a competitive salary, private health insurance, share options, remote work, and other benefits. You will train the CS Spain team and contribute to strategic projects. Docplanner is committed to creating a more human healthcare experience and offers a supportive and inclusive work environment.

Requirements

• You have 2-3 years of experience in a similar role
• You have Database and SQL experience
• Knowledge of Tableau, Datastudio, and Google Sheets
• Experience in managing a CRM - Salesforce, Hubspot, etc
• Fluent in English and advanced/bilingual in Spanish
• Located in Spain

Responsibilities

• Create useful reports to analyze business metrics
• Provide insights to the CS structure for analysis and decision-making
• Interpretation of the different KPIs of the business & action plans required for improvements in the area
• Create and update processes in the CRM, which improve business indicators to have a greater impact
• Ensuring new processes/tools/best practices adoption and creating knowledge base for them
• Ensure the quality of processes and data
• Work closely with different departments to follow up on existing projects or help with emerging projects
• Take part in strategic projects to ensure their success and maximize business impact
• You will train the CS Spain team to execute the processes correctly at our headquarters in Barcelona

Preferred Qualifications

• You are a super analytical person, results-oriented, with a creative and dynamism mindset, and, of course, a good communicator
• A strong work ethic, a superior sense of organization, and teamwork are essential

Benefits

• Competitive salary appropriate to your experience
• Private health plan
• Share options plan after 6 months working with us
• Free English classes
• Full remote working model
• Corporate access to the Ifeel emotional well-being tool
• Free birthday to spend the day with your loved ones!
• Participate in our successful referral program and get rewarded for bringing in exceptional talent like yours
• An amazing team that will welcome you and support you along the way