Customer Success Architect

Summary

Join Chronosphere's fast-growing team as a Customer Success Architect (CSA) and leverage your technical expertise and strategic guidance to help customers unlock the full potential of the Chronosphere platform. As a trusted advisor, you will guide customers through complex challenges, drive platform adoption, and ensure they realize maximum value. This highly visible role involves building deep partnerships, managing day-to-day interactions, and collaborating cross-functionally. You will act as the voice of the customer, influencing product development and customer success strategies. If you enjoy solving complex problems, thrive in fast-paced environments, and want to make a significant impact, this is the ideal opportunity.

Requirements

• 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services
• Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes
• Helped enterprise customers solve complex challenges, especially in DevOps, SRE, or platform engineering environments
• Thrived when partnering with technical stakeholders — from developers to CTOs — and know how to tailor your communication across audiences
• You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion
• Strong skills in project management, discovery, stakeholder management, and value-based storytelling
• A deep understanding of how retention, expansion, and customer KPIs tie back to business success, and you can forecast outcomes, not just activities
• Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems
• You’re excited by growth: of your customers, your team, and yourself
• You lead with curiosity, a growth mindset, and a drive to turn ambiguity into opportunity
• You’re collaborative, outcome-focused, and bring a strong point of view to every customer interaction

Responsibilities

• Build trusted relationships across all levels of customer organizations, from end users to executives
• Serve as the primary advisor across technical initiatives and strategic business outcomes
• Identify and mitigate risks within your customer portfolio
• Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value
• Act as the voice of the customer internally, influencing product development and customer success strategies
• Guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures
• Architect best-practice solutions tailored to each customer’s environment
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI
• Deliver strategic insights to help customers achieve their business goals
• Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices

Benefits

• Health Insurance Coverage
• Flexible Time Off
• Competitive Salary
• Stock Options