Customer Success Engineer

Summary

Join Hightouch's Customer Success Engineering team and play a crucial role in ensuring customer success. Work directly with users to maximize their platform value, answering questions via various channels (Intercom, Slack, phone, email). This technical role requires understanding API documentation, SaaS tools (CRMs, ESPs, ERPs), and data usage. Collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations teams. The ideal candidate is a self-starter, comfortable with ambiguity, and a strong team player, eager to learn and contribute to a growing startup. Hightouch prioritizes impact and potential over years of experience.

Requirements

• 2+ years in a customer-facing role
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• Excellent verbal and written communication skills
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

Responsibilities

• Work directly with all users to ensure they can get the most value from the platform
• Answer questions in Intercom, Slack, on the phone, or through email
• Understand how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data
• Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
• Be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process
• Be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player

Benefits

Remote-first policy