Remote Customer Success, Petrochemical/Chemical

Summary

Join our team as a Customer Success Specialist and play a key role in supporting customers as they transition from sales prospects to active users of our products, focusing on customer loyalty and building close, long-term client relationships.

Requirements

• Knowledge of the downstream industry
• Ability to problem solve and adapt to challenges quickly
• Strong communication skills both oral and written
• Confident and proven record of using software applications (must be a fast learner)
• Must be team-oriented, working with customer and Voovio personnel at varying levels of responsibility
• Drive to listen and seek to understand different perspectives
• Ability to work remotely and independently
• Self-starter and results focused
• Possess high ethical standards
• Detail oriented
• Must have Bachelor’s degree in Engineering
• Must have manufacturing or process industry related experience
• Must be computer literate and familiar with standard software tools
• Candidates must have a valid US passport and legal status to work in the U.S
• Must have a vehicle

Responsibilities

• Interact with existing customers on a regular basis (virtual and face to face)
• Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction
• Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio’s tools and features
• Document and track operator performance on simulation modules as well as collect other performance data for customer champions
• Assist our operations team, including but not limited to: Document and review customer performance
• Help obtain, analyze, and present business case data
• Attend customer meetings and help demonstrate our Enhanced Reality tools
• Establish and maintain positive long-term relationships with key client accounts and key strategic partners
• Ensure customers get fast and successful responses to issues and questions
• Support customers with IT challenges
• Collect and communicate customer feedback to our Development team to enhance our product line
• Support integration of Voovio into customer’s existing systems
• Create customer resources such as videos, documents, charts, analytics, etc
• Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers
• Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers

Benefits

• Salary: Competitive
• Health: Competitive company plans available
• 401k Plan available
• Mileage reimbursement