Voovio is hiring a
Customer Success
Voovio
π΅ ~$120k-$158k
πRemote - Worldwide
Please let Voovio know you found this job on JobsCollider. Thanks! π
Summary
The job is for a Customer Success Specialist at Voovio Technologies, a software company in the petrochemical and manufacturing industry. The role involves supporting customers, onboarding new users, and building long-term relationships with clients. The position requires candidates based in Louisiana or surrounding gulf coast region and involves 20-30% travel.
Requirements
- Knowledge of the downstream industry. Ideal candidates will have experience of working in a refinery or chemical plant
- Ability to problem solve and adapt to challenges quickly
- Strong communication skills both oral and written
- Confident and proven record of using software applications (must be a fast learner)
- Must be team-oriented, working with customer and Voovio personnel at varying levels of responsibility
- Drive to listen and seek to understand different perspectives
- Ability to work remotely and independently
- Self-starter and results focused
- Possess high ethical standards
- Detail oriented
Responsibilities
- Interact with existing customers on a regular basis (virtual and face to face)
- Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction
- Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovioβs tools and features
- Document and track operator performance on simulation modules as well as collect other performance data for customer champions
- Assist our operations team, including but not limited to: documenting and reviewing customer performance, helping obtain, analyze, and present business case data, attending customer meetings and helping demonstrate our Enhanced Reality tools
- Establish and maintain positive long-term relationships with key client accounts and key strategic partners
- Ensure customers get fast and successful responses to issues and questions
- Support customers with IT challenges
- Collect and communicate customer feedback to our Development team to enhance our product line
- Support integration of Voovio into customerβs existing systems
- Create customer resources such as videos, documents, charts, analytics, etc
- Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers
- Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers
Benefits
- Salary: Competitive
- Health: Competitive company plans available
- 401k Plan available
- Mileage reimbursement
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Please let Voovio know you found this job on JobsCollider. Thanks! π