Customer Success Coordinator

Summary

Join FMG, a marketing software company serving small businesses, as a Customer Success Coordinator! In this role, you will be the face of our brand, working directly with subscribers to build their websites using our proprietary CMS. You'll need strong communication, organizational, and time management skills, along with an eye for design. This position offers a competitive hourly rate with bonus potential, plus a comprehensive benefits package including generous paid time off, robust insurance, and a 401k match. We offer a fast-paced, results-oriented culture with a focus on work-life balance. If you're a highly organized, self-driven individual with excellent communication skills, we encourage you to apply!

Requirements

• Prior Customer Service or Support experience
• Time Management skills
• Professional oral and written communication skills
• Highly organized
• Self driven
• An eye for design

Responsibilities

• Communicate clearly and professionally with subscribers via phone, email, and video conference to collaborate on building their website
• Adapt your approach to a wide range of subscribers, from those who are more “hands-on” to those who want more guidance and support
• Build subscribers’ websites using our proprietary content management system (CMS)
• Notate your work in our client relationship management software (Hubspot)
• Manage your calendar and schedule with a workload of 30+ projects
• Set proper expectations with subscribers throughout the setup process, keeping them on target and within the expected timeframe
• Work closely with other departments (Fulfillment, Domains, Copywriting and Front End Devs) to accomplish tasks related to building or launching websites
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Preferred Qualifications

• Project management experience
• Interest in HTML, CSS

Benefits

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay Telehealth plan
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided