Customer Success Manager

Summary

Join Brafton as a fully remote Customer Success Manager in Brazil! This full-time contractor role focuses on client relationship management and project oversight for Brafton's content marketing platform. You will be the primary client contact, managing account and project execution, ensuring timely delivery of high-quality content. Success requires exceptional communication, multitasking abilities, and a deep understanding of digital marketing. The role involves collaboration with various internal teams and requires strong organizational skills to manage multiple initiatives simultaneously. Experience in project and account management within the marketing field is preferred.

Requirements

• Excellent English composition skills
• Excellent written and verbal communication skills
• Knowledge of the evolving digital marketing landscape
• Technical knowledge of multiple email marketing platforms

Responsibilities

• Serve as clients' primary point of contact
• Coordinate the set up of prospect accounts for platform sales demos
• Create and maintain client-facing delivery schedules
• Schedule and lead weekly, bi-weekly, or monthly client check-ins
• Work with the production teams to ensure that all tasks and deliverables are created on time and on brief
• Build exceptional product knowledge and a deep understanding of our production processes
• Collaborate with Brafton's sales and client experience directors to sell the next strategy to our existing clients, as well as drive upsells of additional platform users
• Ensure that content or strategy issues are escalated and resolved quickly and effectively
• Create and set up Lookerstudio (previously Datastudio) reports for clients
• Provide clients with consultative advice on best practices and best practices with platform project structures, and the processes being reflected in platform projects
• Review all work - editorial, design and video - before it's delivered to our clients
• Give the green light when work is on-brief and ready for client review, or provide actionable and timely feedback to our creative production teams if additional adjustments are required
• Build a rapport with clients and truly understand their business
• Provide hands-on onboarding, training, and support to new and existing users of the Brafton Content Marketing Platform

Preferred Qualifications

• Bachelor’s degree
• Minimum 1-2 years of relevant work experience

Benefits

Fully remote