Customer Success Coordinator

Summary

Join YUPRO Placement as a Customer Success Coordinator and manage customer contract renewals, collaborate with cross-functional teams to enhance customer experiences, and identify upsell opportunities. This role involves administrative tasks, customer engagement, and supporting the renewal lifecycle. You will work closely with Revenue and Success, Marketing and Legal teams to maximize renewal success and identify upsell opportunities. The position requires strong communication, organization, and time management skills, along with a basic understanding of business development or customer success. The company offers a blended workplace, competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, and professional development funds.

Requirements

• Curiosity around SaaS, technology, or workforce development
• Basic understanding of business development, sales or customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Business sense and ability to analyze data to address customer situations
• Strong communication, organization and time management skill

Responsibilities

• Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base
• Partner effectively and cross-functionally with sales account executives supporting this customer segment

Benefits

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• Competitive compensation packages
• Medical coverage
• Unlimited PTO and Summer Fridays
• Wellness reimbursements
• Pluralsight subscription
• Professional development funds