Customer Success Engineer I

Summary

Join Jamf as a Customer Success Engineer I and assist customers in implementing and utilizing Jamf products. This role focuses on user adoption and loyalty by providing remote assistance and training to administrators. Based in the UK, this position requires experience in enterprise technology support, exceptional customer service, and technical training. You will develop and maintain proficiency in Jamf and Apple products, contribute to documentation, and collaborate with the Customer Success team. Jamf offers a flexible work environment and a supportive culture.

Requirements

• Minimum of 2 years' experience successfully supporting enterprise technology in production environments
• Minimum of 2 years' experience demonstrating exceptional customer service skills
• Able to communicate complex technical concepts in an easy-to-understand, non-technical manner
• Excellent written and verbal customer communication skills in both English and German language
• Minimum of 2 years’ experience with server operating systems including Windows Server, RHEL, or Ubuntu
• Experience of providing technical training and associated best practices
• Apple platform proficiency
• Knowledge of networking fundamentals (TCP/IP, DNS, VPN)
• Experience of Mobile Device Management and/or Unified Endpoint Management solutions
• High School Diploma / GED Equivalent (Required)

Responsibilities

• Complete new customer onboarding tasks including configuration and best practice recommendations
• Develop and maintain a proficient level of knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
• Contribute to departmental and customer facing documentation
• Provide support to teammates and partners
• Deliver technical training to the customer as necessary to find success with Jamf solutions
• Coordinate with Jamf Customer Success team to ensure alignment on customer needs and opportunities
• Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments
• Other duties and special projects as assigned
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity
• Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work

Preferred Qualifications

• 4 Year / Bachelor’s Degree (Preferred)
• Jamf’s Associate, Tech and Admin level certifications (Preferred)
• A combination of relevant experience and education may be considered

Benefits

• Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 100 Best Companies to Work For by Great Place to Work ® and Fortune Magazine
• Our volunteer time off allows employees to support and give back to our communities
• Jamf offers remote, in-office, and hybrid roles