Customer Success Director

Summary

Join OfferFit's growing Customer Success team as a Customer Success Director. This critical individual contributor role focuses on ensuring customer success with OfferFit's AI-powered marketing platform. You will collaborate with internal and external teams to drive renewals, upsells, and expansions, overseeing the design and execution of OfferFit use cases. You'll build executive-level relationships, contribute to product development, and analyze results to communicate customer insights. The role requires strong analytical, communication, and interpersonal skills, along with experience in customer success or strategy consulting. OfferFit offers a competitive salary, generous benefits, and a supportive, remote work environment.

Requirements

20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Responsibilities

• Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
• Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit
• Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
• Work closely with the OfferFit sales team to drive renewals & upsell opportunities
• Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

Preferred Qualifications

• Prior Customer Success or Strategy Consulting experience
• Familiarity with data science or machine learning

Benefits

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
• 100% remote work environment with flexible hours
• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)
• Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
• Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
• [US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program
• The base salary range for this position in the United States is $192,000 - $204,000 per year, plus eligibility for additional commission/bonus ranging $54,000 - $58,000, with an overall OTE of $246,000 - $262,000
• Eligibility for an additional end of year performance bonus, commissions (when applicable) and/or equity options may be provided as part of the compensation package