Customer Success Director, Insights

Summary

Join DISQO Nation as a Customer Success Director, Insights, a senior-level role focused on elevating customer partnerships and strategic value delivery. You will serve as a trusted advisor to executive-level clients, guiding them with strategic insights aligned with their business goals. Lead high-stakes client engagements, co-create long-term strategies, and proactively address client concerns. Represent DISQO as a thought leader, developing content and participating in industry events. Lead cross-functional efforts to enhance insights delivery and optimize processes. Cultivate deep relationships with C-suite decision-makers, collaborate with internal teams, and mentor senior team members. This role requires extensive experience in customer-facing roles, strong leadership skills, expertise in data-driven decision-making, and exceptional communication skills.

Requirements

• Extensive experience in customer-facing roles, with a proven track record of cultivating executive-level client relationships and delivering strategic value
• Strong leadership skills, with experience mentoring and guiding senior team members toward measurable success
• Demonstrated ability to align cross-functional efforts and drive innovation in a collaborative environment
• Expertise in data-driven decision-making, with a deep understanding of media and advertising effectiveness
• Exceptional communication and presentation skills, with the ability to inspire and engage clients at the highest levels

Responsibilities

• Serve as a trusted advisor to executive-level client stakeholders, guiding them with tailored, strategic insights that align with their business goals and objectives
• Lead high-stakes client engagements, driving impactful conversations that address complex challenges and unlock opportunities for growth
• Co-create long-term strategies with clients, positioning DISQO as a critical partner in achieving their business outcomes
• Proactively identify and address client health concerns, implementing solutions that foster retention and deepen partnerships
• Represent DISQO as a thought leader in the advertising effectiveness space through speaking engagements, blog posts, whitepapers, or industry events
• Develop content that highlights DISQO’s insights capabilities and strengthens its position as a market leader
• Share innovative ideas and best practices with customers, encouraging them to adopt new approaches that drive success
• Lead cross-functional efforts to enhance the delivery and scalability of insights, ensuring seamless collaboration between Insights, Product, and Customer Success teams
• Identify opportunities to streamline processes, improve engagement models, and optimize workflows that impact customer experience and satisfaction
• Drive innovation in the development and implementation of scalable solutions, aligning with DISQO’s long-term growth strategies
• Cultivate deep relationships with C-suite and senior-level decision-makers across key accounts, ensuring DISQO is positioned as a strategic partner
• Collaborate with Customer Success and Sales teams to create tailored engagement plans for top-tier accounts, prioritizing long-term value creation
• Act as an escalation point for high-profile clients, providing solutions and maintaining trust during critical situations
• Partner with senior leadership to align client strategies with broader organizational goals, ensuring the team is driving measurable impact
• Mentor Senior Insights Directors and other team members, fostering a culture of collaboration, growth, and excellence
• Work closely with internal teams to advocate for customer needs, influence product roadmaps, and deliver innovative solutions

Preferred Qualifications

• Experience in thought leadership, including creating content and speaking at industry events
• Strong problem-solving abilities, with a focus on driving scalable and impactful solutions
• A forward-thinking mindset, with a passion for innovation and continuous improvement

Benefits

• 100% covered Medical/Dental/Vision for employee, competitive dependent coverage
• Equity
• 401K
• Generous PTO policy
• Flexible workplace policy
• Team offsites, social events & happy hours
• Life Insurance
• Health FSA
• Commuter FSA (for hybrid employees)
• Catered lunch and fully stocked kitchen
• Paid Maternity/Paternity leave
• Disability Insurance
• Travel Assistance Program
• 24/7 Counseling Services offered to Employees