Customer Success Director

Summary

Join Whalebone, a global cybersecurity company protecting millions from online threats, as a Customer Success Director. You will lead and develop a team, focusing on revenue growth and customer penetration. Responsibilities include conducting quarterly business reviews, building C-level relationships, and managing a personal portfolio of key telco accounts. This role requires 3+ years of customer success or telco experience, team leadership skills, and excellent communication in English and Russian. Whalebone offers a rewarding financial package, including ESOP options, and opportunities for professional growth and development.

Requirements

• 3 years of experience in customer success management OR telco-related experience (presales, product management, key accounts)
• Experience with leading a team of 3+ people (ideally remote team)
• Demonstrated history of working with enterprise customers
• Excellent written and communication skills in English and Russian
• Demonstrated organizational skills for effective task management
• Proven track record of building and maintaining professional, long-term relationships
• Will enjoy traveling

Responsibilities

• Oversee team and portfolio performance, focusing on revenue growth and penetration
• Conduct regular QBRs, create and execute Success Plans, and plan trips
• Build and manage C-level relationships
• Develop team members by running quarterly feedback sessions and creating development plans in collaboration with HR
• Evaluate team performance quarterly and determine bonuses based on results
• Forecast revenue for the team's portfolio and create Account Plans
• Provide weekly customer updates, including progress on projects, meetings, and other highlights
• Maintain a personal portfolio of 3-6 strategic telco customers

Benefits

• Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results
• You will be supported to learn, grow, and gain new experience with us!
• Your opinion will matter to us - discuss your ideas and feedback directly with the CCO or CEO if you feel like they should hear them