Senior Director, Customer Success

Summary

Join Anteriad's Programmatic team as a client-obsessed Customer Success member, serving as the primary contact for key Programmatic/Social clients. You will own customer relationships, alleviate pressure from Sales Directors, and ensure premium campaign management throughout the client lifecycle. This role demands proactive communication, creative problem-solving, and client-facing strategy. You will coordinate with clients, lead performance reviews, and identify upsell opportunities. Anteriad offers a supportive culture with flexible PTO, training and development, a mix of collaborative and independent work, and various employee benefits. The company values leading, learning, collaboration, innovation, and community involvement.

Requirements

• Bachelor’s degree
• Intermediate to advanced Microsoft Office Suite
• 5 + years of related experience in digital media or programmatic advertising
• Demonstrated ability to grow accounts and build trusted client relationships
• Experience with client service and campaign management for digital media accounts
• Solution-oriented, proactive communicator with strong presentation and storytelling skills
• Proven ability to lead cross-functional collaboration and influence teams without direct authority
• Detail-oriented and capable of working independently as well as collaboratively
• Ability to multi-task and prioritize in a fast-paced working environment
• Excellent verbal and written communication skills
• Demonstrated leadership and team management experience – ability to coach, motivate, and drive performance

Responsibilities

• Serve as the main point of contact on all client-related items, from onboarding to campaign performance reviews
• Own campaign performance, upsell opportunities, and troubleshoot any delivery or pacing issues w/ the digital operations team
• Collaborate with Sales Directors to transition strategy and reduce pressure from sales team post-sale
• Provide proactive day-to-day communication, optimization recommendations, and mid/post campaign insights
• Coordinate and lead recurring client calls, QBRs, and strategic planning sessions with clients and vendors
• Work in tandem with our India and US Operations teams to ensure client campaigns are properly scoped pre /post launch for execution and reporting requirements
• Utilize Salesforce, Qlik, and proprietary systems to track campaigns and performance KPIs
• Support new digital product rollouts by providing client-facing feedback and internal improvement ideas
• Train and mentor Customer Success team members in Programmatic best practices

Benefits

• Flexible PTO
• Training & development with unlimited access to LMS system
• Mix of collaborative & independent work
• Community outreach via Anteriad Cares - encouraging staff to take time to volunteer
• Professional mentoring program - career guidance from leadership
• Employee Resource Groups - collaborate with others that share your passions!
• Great benefits for you and your family
• Comprehensive medical (choice of 3 plans), dental and vision coverage
• Company paid short-term disability, long term disability and life Insurance
• Optional supplemental life, accident and critical illness insurance plans
• 401K with company match
• Flexible PTO and generous holiday schedule
• Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)