Customer Success Engineer

Summary

Join Fortanix, a leader in data-centric cybersecurity, as a Customer Success Engineer. This role blends project management, problem-solving, and technical expertise to drive customer product adoption and success. You will lead design workshops, configure and implement the platform, ensure customer satisfaction and renewal, and act as the customer's voice within the company. Success is measured by customer usage, renewal rates, and positive references. The position requires extensive experience in implementing enterprise technology platforms and strong communication skills. Fortanix offers a collaborative environment, competitive salary, great benefits, and unlimited PTO.

Requirements

• Hands-on 8+ years of recent Customer Success Engineer or Professional Services experience implementing an enterprise technology platform
• Excellent communication skills, both written and verbal
• Strong technical skills are required
• Ability to work in a highly fast paced, rapid growth environment

Responsibilities

• Lead business and technical design workshops with customers
• Design, Configure and Implement our platform
• Drive product adoption, usage and account expansion
• Ensure customers are wildly successful and renewing and referenceable
• Be the voice of the customer with engineering, product management and rest of the company
• Support the sales cycle
• Travel might be required

Preferred Qualifications

• Experience with Linux, Kubernetes, Docker, Python and encryption technologies like HSM, KMIP, PKI, JCE
• Fundamental understanding of networking and TCP/IP
• Knowledge of a wide range of technologies: Database (MSSQL, Oracle, Snowflake, MySQL, etc)
• Knowledge of a wide range of technologies: Storage
• Knowledge of a wide range of technologies: Virtualization
• Knowledge of a wide range of technologies: Containers
• Knowledge of a wide range of technologies: Network Load Balancers
• Experience with designing resilient architectures
• Ability to produce technical documentation
• Advanced knowledge of Encryption and Key Management
• Intermediate knowledge of scripting languages

Benefits

• Unlimited PTO (it’s between you and your work!)
• Quarterly recharge days
• 40 hours of Volunteer Time Off/year
• Internet stipend
• Friendly culture that brings the best out of everybody
• 401k