Twilio is hiring a
Customer Success Engineer

Summary

Join the team as our next Customer Success Engineer(P2) for Segment (a part of Twilio). We’re looking for a passionate engineer with customer-facing experience, who loves helping people, solving problems, and wants to be a major factor in the success of our customers.

Requirements

• 2+ years of technical customer support experience; bonus points if it was enterprise software in a related industry
• Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal
• Proven client-side Javascript skills and experience working with APIs and server-side languages
• A basic understanding of SQL, query-writing skills is a big asset
• Strong commitment to learning the ins and outs of a complicated technical product
• Ability to take part in an on-call rotation, requiring some availability outside of standard business hours

Responsibilities

• Help customers utilize Segment’s API across many platforms (web, mobile, server)
• Increase the value generated from the many destinations Segment supports
• Maintain customer promises by keeping tickets updated
• Use feedback to improve customer experience and debugging strategies
• Improve team efficiency by creating internal content and improving public documentation
• Take our support tooling and analysis to the next level by building simulators and visualizations
• Work closely with the product team and partners to improve customer satisfaction
• Become a guide on the codebase and functionality of the Segment platform, libraries, and integrations. And help improve it!
• Participate in an on-call rotation to support our Enterprise level customers with paid support plans (3-4 weekends per year)

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program