Customer Success Engineer
SafetyCulture
Job highlights
Summary
Join SafetyCulture as a Customer Success Engineer and partner with engineering and customer success teams to build a new framework for training-related integrations on our platform. You will collaborate with customers and internal teams, leveraging your technical skills to ensure customer success. This role requires experience with SQL, automation tools like Workato, and scripting languages. You'll build strong relationships, translate technical requirements, and help customers implement integrations effectively. SafetyCulture offers a collaborative and inclusive work environment, recognized as a Best Place to Work in several countries. This is a fantastic opportunity to grow your career with a fast-growing global SaaS company.
Requirements
- Confidently translate technical & non-technical requirements and communicate effectively with technical and non-technical stakeholders and customers
- Experience writing SQL queries, building automations using Workato, optimising relational database architectures, data models and data warehouses
- Strong organisational skills, working with numerous customers with the ability to switch context with speed throughout the day to navigate concurrent tasks of varied priority
- Comfortable with a scripting language e.g. Python, Golang, JavaScript, Ruby
- Flexibility to understand and work within a wide variety of organisations’ architectures, best practices and processes
- Confident with reading API documentation, and integrating with APIs
- Experience with software development or data analytics required
Responsibilities
- Partner with our Customer Success team to build technical solutions for our managed customers
- Establish a new framework for training-related integrations for the SafetyCulture platform
- Partner with our Sales team to help communicate the technical side of our platform offering (Security, APIs, Cloud solutions)
- Leverage your skillset to help the team reach their goals. This could include writing scripts to extend the platform’s capability for a customer’s specific use case, building BI dashboards to better communicate insights derived from customer data
- Partner with Customer Success Managers to help implement solutions for our customers
- Act as a conduit between Sales, Success, Product and Engineering
- Work closely with our API and Integrations Engineering Team to communicate customer requests and improvements
- Consult with our customers about how to implement their integrations effectively
Benefits
Recognized as a Best Place to Work in Australia, the US and the UK
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