Customer Success Engineer - Scaled

Summary

Join Moveworks as a Customer Success Engineer (CSE) and leverage your deep subject matter expertise in Moveworks technical and product solutions. Collaborate with the Customer Success Manager to understand product requirements and drive all technical aspects of post-sales engagement. Play an advisory role to customers, build strong relationships, and ensure optimal customer experience. Work closely with internal teams, including Product Management, Engineering, and R&D, to influence product features based on customer feedback. This dynamic, cross-functional role requires hands-on experience and a passion for delivering high-quality results. You will be the technical customer advocate, helping to build an enduring company.

Requirements

• Have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant
• Have hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API
• Have a good understanding of data modeling and data pipelines
• Have undeniable passion for understanding customers’ use cases, identifying gaps and resolving issues in the product
• Be proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services
• Be confident in your communication and interpersonal skills
• Have a great track record of driving successful technical adoption with medium to large-sized projects
• Have hands-on experience in administering and deploying enterprise solutions
• Have working knowledge of IT infrastructure and integrating large SaaS platforms
• Possess a bachelor’s degree or higher in Computer Science or a related field
• Be willing to travel 10 - 25% of the time

Responsibilities

• Work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.)
• Integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner
• Provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform
• Work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation, and onboarding
• Be our customer advocate in influencing product roadmap, product improvements, and product feedback
• Serve as a point of escalation for complex technical support issues
• Be expected to track your time on a weekly basis

Preferred Qualifications

• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory) is a plus
• Be proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
• Have familiarity with Linux and Windows environments and using the command line

Benefits

Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans