Customer Success Engineer

Summary

Join Rescale, a leading enterprise big compute company, as a Customer Success Engineer in the Public Sector! You will be the trusted technical advisor for Rescale's public sector clients, leading technical engagements from deployment to training and support. Collaborate with internal teams and customers to deliver exceptional cloud HPC experiences. Analyze customer needs, onboard workflows, and expand Rescale's presence. You will also contribute to the company's digital transformation strategy and present solutions at various events. This role requires strong technical skills, experience in the public sector, and a customer-centric approach. The ideal candidate will have a passion for problem-solving and a desire to continuously improve Rescale's platform.

Requirements

• Experience working on complex technical challenges within the defense or public sector
• Customer obsession is your top priority
• You use empathy to approach customer solutions
• You enjoy solving difficult problems and strive to find the best solutions
• You have at least 2 years of software, hardware, or cloud experience in a customer facing role
• B.S. in engineering, computer science, math, physics or equivalent
• Candidate must be a U.S. Person

Responsibilities

• Become a trusted technical advisor and owning the technical relationship with customers
• Lead technical activities from deployment, to lunch and learn, to user training and support
• Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions
• Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows
• Onboard new customer workflows and grow Rescale footprint
• Gain deep knowledge of customer workflows and HPC environments
• Work with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc
• Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud

Preferred Qualifications

• 3 years of enterprise cloud, hardware, or software technical experience
• General knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc)
• Experience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector
• Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS. GROMACS, NAMD, etc)
• Strong presenter and are able to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent preferred
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers