Customer Success Executive

Summary

Join Field Nation as a Customer Success Executive and build strategic relationships with enterprise-level clients. You will drive customer success, retention, and growth by acting as a trusted advisor, guiding them through onboarding and long-term strategic planning. Leverage data-driven insights to enhance customer engagement and lead executive business reviews. Collaborate cross-functionally to implement retention strategies and champion best practices. This role requires strong communication, executive presence, and a deep understanding of IT field service platforms. You will represent the customer's voice, shaping product development and strategy.

Requirements

• 5+ years of experience managing enterprise accounts, driving measurable results, and fostering strong relationships from C-level to end-users
• Proven ability to drive business transformation, act as a trusted advisor, and create valuable partnerships with customers
• Exceptional verbal and written communication, presentation abilities, and a passion for customer success
• Experience with CRM tools (Salesforce preferred), Google Suite, and intermediate Excel skills; ability to synthesize and act on data insights
• A self-starter with a passion for user experience, a history of problem-solving, and a commitment to customer happiness and advocacy

Responsibilities

• Develop and nurture relationships with executive-level customers to drive success and business outcomes
• Act as a trusted advisor, guiding customers through onboarding, adoption, and long-term strategic growth
• Utilize data-driven insights to enhance customer engagement and improve overall experience
• Lead Executive Business Reviews, quantifying value and demonstrating ROI
• Serve as the primary point of contact, ensuring seamless communication and issue resolution
• Collaborate cross-functionally to drive customer retention and adoption strategies
• Champion best practices and innovation, helping customers maximize their use of Field Nation solutions
• Represent the voice of the customer, providing feedback to shape product development and strategy
• Partner with sales and account management teams to identify and execute growth opportunities

Benefits

• Unlimited paid time off
• Annual vacation bonus
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems
• Flexible, highly collaborative, hybrid work environment