Clinical Customer Success Executive

Summary

Join Hippocratic AI as a Clinical Customer Success Executive, leveraging your nursing expertise and corporate experience to drive measurable client outcomes using our innovative AI solutions. This remote role requires significant travel (50%) to client sites and regular in-office collaboration in Palo Alto. You will build strong client relationships, lead product implementations, train healthcare staff, identify workflow improvements, and collaborate with internal teams. Reporting to the Chief Nursing Officer, you will establish success metrics and share best practices. The ideal candidate possesses a strong clinical background, proven customer success experience, and a deep understanding of healthcare workflows and regulatory requirements.

Requirements

• Active Registered Nurse (RN) license from an accredited university
• A minimum of 5 years of clinical experience
• Proven experience in customer success, account management, or project management
• Ability to build relationships across an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced startup environment
• Strong background in project management
• Ability to travel a minimum of 50% to client locations and regular in-office collaboration in Palo Alto

Responsibilities

• Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted clinical resource
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
• Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences
• Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies
• Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto
• Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing

Preferred Qualifications

• Experience with AI or technology adoption in healthcare
• Advanced knowledge of healthcare workflows and compliance standards