Remote Customer Success Graduate Trainee

Summary

Join our team at Xapo Bank as a Graduate Trainee to support the HQ Support Manager in daily customer-facing banking operations, events, VIP visits, and facilities management. This is a full-time, 12-month contract role that requires exceptional communication skills, attention to detail, and analytical skills.

Requirements

• Exceptional communication skills, both verbal and written
• Exceptional interpersonal skills and networking ability
• Demonstrate a strong command for both English and Spanish languages
• Ability to translate complex/technical issues into easy to understand language for clients
• Strong attention to detail and analytical skills
• Empathy and a passion for delivering excellent service to clients
• Driven, self-motivated, collaborative and highly flexible team player approach
• Self-learner, and an avid problem-solver
• Knowledge of Bitcoin and Fiat currency payment rails
• Well versed in local and regional knowledge
• Alignment with Our Values and the Xapo Values-Driven Leadership principles
• Reside in (or near) Gibraltar as this role would require you to work in the branch

Responsibilities

• Liaising with Suppliers - Maintaining good working relationships for best service
• Maintaining canteen, bar, and wine cellar stock levels
• Maintaining stationery levels
• Processing Supplier Invoices
• New vendor onboarding
• Invoice submission, follow up, and filing
• Requesting cleaning supplies from our 3rd party cleaning service provider
• Monitoring the cleaner’s efficiency and effectiveness
• Liaising with Maintenance Team on any repairs required
• Upgrades of household/office hardware items where needed
• Manage the HQ Onsite Calendar
• Confirm attendees with Team Lead
• Assist with Xapien’s Visa applications by providing copies of letters/evidence requested during travel visa processing
• Block-book rooms at Sunborn
• Liaise with Team-Lead on the weeks agenda and required events (i.e. special stationary requirements; etc)
• Book events (Team building, i.e. E-Bike tours, etc)
• Plan and book catering (lunch and dinner)
• Send group email with: Local information - weather, power points, currency etc
• Check stock levels (soft drinks, wine, beer, snacks, masks & basic toiletries) and buy/order where necessary
• Welcome-wagon for Xapiens
• Attend post-work events
• Events
• Assist the HQ Support Manager in; planning, organising, and delivering events
• VIP visits
• Assist the HQ Support Manager in; planning, organising, and Entertaining VIP visits
• Ad Hoc Task
• Assist the HQ Support Manager with any unplanned tasks arising from normal day-to-day operations