Customer Success Lead Manager

Summary

Join KONUX as a Lead Customer Success Manager for Central Europe to drive customer transformation and expand product footprint. You will be responsible for delivering complex roll-out projects, managing customer relationships, and providing feedback to the Product Team.

Requirements

• Bachelor’s degree in Business, Marketing, or Engineering/Science; MBA degree preferred
• Approx. 7 to 12 years of hands-on experience in client management roles within industries such as Railway, Transportation, Manufacturing, Healthcare, ICT, B2G, or public entity clients
• Proven experience with SaaS customer success frameworks as well as a deep understanding of IoT and Digitization concepts
• Track record of managing strategic tasks as well as delivering complex projects with a “getting-things-done” attitude
• Creative problem-solving and entrepreneurial skills to identify and seize opportunities; comfortable with risk-taking and ambiguity
• Executive engagement know-how with an ability to establish strong relationships with business decision-makers
• Experience how to lead team members without having disciplinary authority
• Exceptional verbal and written communication skills in German and English
• Highly collaborative and supportive, yet able to function well independently
• Sharing the KONUX Culture, incl. a growth mindset, resilience, and flexibility

Responsibilities

• Support the customer in their journey of transformation
• Expand KONUX product footprint and service scope at your customer
• Successfully manage and deliver complex roll-out projects and Service Delivery at customer organizations

Benefits

• Competitive salary
• Equity (all permanent KONUX employees have equity!)
• Dedicated Learning & Development budget of 3.600€ p.a
• Comprehensive relocation support if this opportunity at KONUX requires you to move
• Complete remote: Meet your colleagues in the office minimum once a month or business requirements
• Modern workspace with cool rooftop with mountain view
• Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop
• Health benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app license
• Fruits, snacks and beverages for energy and our very own Oma cooking in office every Thursday
• Company pension scheme
• Access to Corporate Benefits and Future Bens
• 27 vacation days (+1 day on every work anniversary for 3 years)
• Volunteering activities (2 additional days off)
• Company and team events
• We are a pet-friendly company, so your four-legged friend can join you in office!