Customer Success Manager - Acute & Payer

Summary

Join PointClickCare as a Customer Success Manager and build strategic partnerships with clients, ensuring optimal adoption of our technology. You will serve as a trusted advisor, aligning our product capabilities with organizational goals and maintaining long-term relationships. Key responsibilities include identifying performance improvement opportunities, building account plans, and providing consultative support. This role requires 2-5 years of healthcare experience and strong communication, organizational, and analytical skills. Experience with CRM tools and SaaS/EHR is advantageous. The position offers a competitive salary, bonus, and benefits package, with 25% travel expected within the US and occasional trips to Toronto.

Requirements

• 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure
• Must have exposure to healthcare organizations
• Possess strong written and verbal communication abilities
• Demonstrate excellent organizational, project management, and time management skills
• Exhibit strong relationship-building, teamwork, and collaboration capabilities
• Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions
• Experience with CRM tools and strategic thinking with analytical skills

Responsibilities

• Manage strategic partnerships with clients, serving as the main liaison
• Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis
• Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation
• Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value
• Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization

Preferred Qualifications

Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus

Benefits

• $98,000 - $106,000 a year
• + bonus