Provider Success Manager

Summary

Join Empassion, a rapidly growing healthcare startup, as a Provider Success Manager and play a critical role in expanding and improving the largest palliative and hospice care provider network nationwide. This role goes beyond traditional account management; it involves driving clinical performance, engaging in high-stakes conversations with providers, and influencing outcomes across clinical, operational, and financial teams. You will own and grow the provider network, focusing on quality and performance, lead strategic conversations with various stakeholders, identify and implement solutions to performance gaps, act as a trusted advisor to providers, utilize data tools to track performance, and communicate outcomes internally. Success in this role is measured by improvements in clinical quality metrics, tangible behavior change at the provider level, high provider satisfaction and retention, and strong collaboration with internal teams.

Requirements

• Demonstrated improvement in clinical quality metrics and patient outcomes across your provider accounts
• Tangible behavior change at the provider organization level
• Measurable provider satisfaction and retention, driven by meaningful engagement and high trust
• Strong collaboration with internal teams to ensure alignment between what providers need and what we deliver
• 2–5 years of experience in externally facing roles (sales, account management, clinical operations, or value-based care implementation)
• Proven ability to influence clinical and non-clinical leaders through clear, confident communication and credible recommendations
• A data-driven mindset with an ability to translate performance metrics into action
• Comfort navigating ambiguous and evolving healthcare environments, especially in startup or high-growth contexts
• Passion for making serious illness care more effective, compassionate, and sustainable

Responsibilities

• Own and grow the country’s largest palliative and hospice provider network, with a focus on quality and performance
• Lead strategic conversations with medical directors, clinical leads, operations executives, and financial stakeholders to influence care delivery behaviors and improve clinical quality metrics
• Identify opportunities to close performance gaps in clinical outcomes and partner with providers to implement real-time solutions
• Act as a trusted advisor to providers, helping them navigate operational or clinical challenges in a rapidly evolving care model while speaking directly about behavior change required for success
• Use data tools like Looker to track performance metrics and provider engagement in a structured, data-driven way
• Communicate outcomes internally to help shape product development, clinical programs, and network strategy

Benefits

Range reflects base compensation, total compensation includes bonus & potential for equity DOE