Accela is hiring a
Customer Success Manager

closed
Logo of Accela

Accela

πŸ’΅ $75k-$95k
πŸ“Remote - United States

Summary

Join our team as a Customer Success Manager at Accela, where you will work closely with customers to develop comprehensive Major Accounts Plans, monitor customer health, drive product adoption, and ensure customer satisfaction.

Requirements

  • Bachelor’s degree in a relevant field or equivalent work experience
  • 3+ years of experience in customer success, account management, or a related field
  • Proven ability to develop and execute customer success strategies and plans
  • Strong data analysis skills to monitor and interpret customer health and engagement metrics
  • Excellent communication and presentation skills
  • Demonstrated ability to collaborate with cross-functional teams
  • Proactive problem-solving skills and a customer-centric mindset
  • Ability to manage multiple customer accounts and prioritize tasks effectively
  • Experience with customer success tools, methodologies, and technologies

Responsibilities

  • Develop and execute detailed customer results plans that align with strategic goals
  • Conduct regular customer health assessments and proactively address potential issues
  • Lead quarterly Health Reviews (QHRs) with key stakeholders to review performance and plan future activities
  • Maintain regular, proactive communication with customers to provide updates, gather feedback, and address concerns
  • Collaborate closely with sales, services, and product teams to deliver a cohesive customer experience
  • Drive product adoption and ensure customers realize the full value of our solutions
  • Advocate for customer needs within the organization, ensuring their feedback influences product and service developments
  • Identify opportunities for account growth and additional service penetration
  • Implement and share industry best practices to optimize customer workflows and processes
  • Manage escalations effectively, ensuring timely resolution of challenges
  • Maximize customer success by helping them identify and measure key results and business outcomes
  • Enhance customer experience by clearly defining ownership and managing key Customer Moments of Truth across Accela
  • Analyze and effectively communicate data stories that drive success for Accela and the customer through various reporting platforms
  • Help reduce churn through value attainment
  • Enable cross-sell opportunities and improve new logo win rates
  • Establish account contacts

Benefits

  • Annual base salary range: $75,000 - $95,000
  • Commissions target
  • Flexible time off
  • Comprehensive medical, dental, and vision plans
  • Family planning benefits
  • 401(k) retirement savings plan with company match
  • Health savings account with company contributions
  • Flexible spending account
  • Life, accident, and disability coverage
  • Business travel insurance
  • Employee assistance programs
  • Other well-being benefits
This job is filled or no longer available

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