Remote Customer Success Manager
closedAccela
π΅ $75k-$95k
πRemote - United States
Job highlights
Summary
Join our team as a Customer Success Manager at Accela, where you will work closely with customers to develop comprehensive Major Accounts Plans, monitor customer health, drive product adoption, and ensure customer satisfaction.
Requirements
- Bachelorβs degree in a relevant field or equivalent work experience
- 3+ years of experience in customer success, account management, or a related field
- Proven ability to develop and execute customer success strategies and plans
- Strong data analysis skills to monitor and interpret customer health and engagement metrics
- Excellent communication and presentation skills
- Demonstrated ability to collaborate with cross-functional teams
- Proactive problem-solving skills and a customer-centric mindset
- Ability to manage multiple customer accounts and prioritize tasks effectively
- Experience with customer success tools, methodologies, and technologies
Responsibilities
- Develop and execute detailed customer results plans that align with strategic goals
- Conduct regular customer health assessments and proactively address potential issues
- Lead quarterly Health Reviews (QHRs) with key stakeholders to review performance and plan future activities
- Maintain regular, proactive communication with customers to provide updates, gather feedback, and address concerns
- Collaborate closely with sales, services, and product teams to deliver a cohesive customer experience
- Drive product adoption and ensure customers realize the full value of our solutions
- Advocate for customer needs within the organization, ensuring their feedback influences product and service developments
- Identify opportunities for account growth and additional service penetration
- Implement and share industry best practices to optimize customer workflows and processes
- Manage escalations effectively, ensuring timely resolution of challenges
- Maximize customer success by helping them identify and measure key results and business outcomes
- Enhance customer experience by clearly defining ownership and managing key Customer Moments of Truth across Accela
- Analyze and effectively communicate data stories that drive success for Accela and the customer through various reporting platforms
- Help reduce churn through value attainment
- Enable cross-sell opportunities and improve new logo win rates
- Establish account contacts
Benefits
- Annual base salary range: $75,000 - $95,000
- Commissions target
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
This job is filled or no longer available
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