Senior Customer Success Manager

Summary

Join May Mobility as a Senior Customer Success Manager and partner with clients to achieve their autonomous transportation goals. This role involves building strong customer relationships, developing and implementing customer success strategies, and collaborating with internal teams. You will onboard and educate customers, collect product feedback, and identify opportunities for growth and retention. The ideal candidate has 4+ years of customer success experience, a bachelor's degree, and excellent communication skills. May Mobility offers a comprehensive benefits package, including healthcare, retirement, paid parental leave, and a flexible vacation policy.

Requirements

• Routinely work cross-functionally within May and across to our partners and customers to build trust and solve problems while helping customers realize May’s product value
• Hands on approach to integrate with internal and external stakeholders to deliver value
• Ability to quickly learn and become a subject matter expert on complex product offerings
• Leverage software solutions that enhance the organization and alignment of projects
• 4+ years experience in Customer Success with direct customer-facing experience
• Bachelor's Degree
• Experience with problem-solving in a customer-facing environment
• Experience working cross-functionally with Engineering, Sales, Marketing, Product, and external partners
• Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner
• In depth knowledge of Customer Success platforms such as Planhat, Hubspot, Gainsight, etc

Responsibilities

• Establishing meaningful strategic, long-term business relationships with our customers
• Helping co-create CS systems and processes - i.e. customer journey, customer maturity model plan, cross-functional touchpoints - - that act as a growth engine at May Mobility
• Working with our customers to understand their business goals and identify the tactics, strategies, and best practices needed to achieve them
• Onboarding and educating our customers to ensure they implement May Mobility in alignment with their goals and our best practices
• Successfully developing and delivering educational content while tracking progress
• Creating and executing against external project plans for customer deployments
• Collaborating with internal cross-functional teams such as engineering, marketing, and sales to implement a plan of success for each customer
• Focusing on ways to increase retention - - including surfacing expansion opportunities
• Collecting product feedback and channeling it to the Product Team

Preferred Qualifications

• Location proximity to Arlington, TX or central time zone
• Previous experience working with a complex technical product
• Previous startup experience
• Mobility operations and/or autonomous vehicle experience

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available
• Rich retirement benefits, including an immediately vested employer safe harbor match
• Generous paid parental leave as well as a phased return to work
• Flexible vacation policy in addition to paid company holidays
• Total Wellness Program providing numerous resources for overall wellbeing