AcuityMD is hiring a
Customer Success Manager

Summary

Join our team as a Customer Success Manager, Growth, where you will be responsible for guiding users through onboarding, training, and ongoing engagement at our Enterprise Accounts. As a trusted advisor to key stakeholders, you will deliver strategic insights to drive business initiatives and develop deep personal relationships with our user base.

Requirements

• You have deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
• You’re able to develop close personal relationships with customers and colleagues through empathy
• You have the eagerness to learn and dig deep into technical aspects of the platform
• You are a patient and active listener
• You’re proactive and self-driven, and bring infectious energy and resiliency
• You are an excellent verbal and written communicator (email & PPT)
• You’re highly organized with ability to multi-task and prioritize different assignments

Responsibilities

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove customer management
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
• Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
• Identify and illuminate customer success stories and examples of AcuityMD ROI
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD

Benefits

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees
• Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave