Remote Customer Success Manager

Summary

The job is for a customer-facing role at Alloy Automation, an integration development platform company. The role involves end-to-end customer experience, onboarding, education, collaboration with various teams, technical liaison, feedback loop creation, and expanding the account footprint.

Requirements

• 5 years in a similar customer-facing role or background in other technical roles like solutions architect, technical consultant, etc
• Familiar with technical frontend and backend development concepts in order to consult with and educate customers on our platform
• Ability to identify and address technical concerns and provide solutions during interactions with customers since you’ll be working closely with their engineers and technical personas
• Are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record
• Excellent business acumen, to dig into your customer’s business objectives and implement plans to leverage more of our platform and services
• Data driven and analytical, leveraging reports and insights around product usage to drive conversations around building more and more integrations

Responsibilities

• Be responsible for the end-to-end experience of our customers
• Working closely with accounts from when they first become a customer, leading their onboarding through to identifying new use cases and integrations for their end-customers to leverage
• Educate on how to use the platform and technical nuances and challenges around building integrations, using a mix of content, education, training, etc
• Work across both revenue and product teams including account executives, solutions engineers, product managers, etc
• Act as the primarily technical liaison for your accounts and ensure they launch successfully, on time, and grow usage of Alloy and its impact on their business (and their customers’ businesses)
• Create a strong feedback loop into the product team and shape the future of our platform
• Continue to expand your footprint into accounts, multi-threading to learn more about their business, priorities and initiatives, and how we can continue to support their success through our platform and services

Preferred Qualifications

Are excited to join a startup and are ready to take responsibility for building a function from the ground up

Benefits

#LI-Remote