Customer Success Manager

Summary

The job is for a Customer Success Manager at Apella, a healthcare technology company that focuses on improving surgery care through computer vision, machine learning, and natural language processing. The role requires hybrid skills in customer success, product operations, and data insights, and involves building relationships with hospital partners to ensure their success with Apella’s products.

Requirements

• You have a background in account management or operational teams at a high growth healthcare technology company, or management consulting experience
• You are deeply empathetic to the needs of each customer stakeholder, and you build high trust relationships by understanding their needs, motivations, and challenges and by being an advocate for them
• You are a problem solver with strong analytical and communication skills
• You have strong written and verbal communication skills
• You are able to lead projects across multiple internal and external stakeholders
• You are able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload

Responsibilities

• Build and navigate customer relationships across different levels and functions within our hospital partners
• Act as the customers’ thought partner by providing insights and recommendations from Apella’s products
• Manage the rollouts of new features and products to the customer
• Partner cross-functionally across Apella’s teams to ensure our products continue to make our customers wildly successful

Benefits

• Competitive salary and stock options
• Flexible vacation and a work culture that allows for taking time to recharge
• Remote first culture with unique events to help integrate the team
• Generous health, dental, and vision insurance - we are a health care company that takes care of our employees' health
• 4 months parental leave