Customer Success Manager

Summary

Join Ashby's Startup Customer Success Team as a Startup Customer Success Manager in the European Region! This mid-level role requires 2+ years of experience in a similar customer-facing position. You will be the primary contact for a portfolio of customers, handling inquiries via email and calls, and managing medium to large projects. The ideal candidate possesses strong communication, problem-solving, and attention-to-detail skills, along with a proactive approach to process improvement. Ashby offers a unique opportunity to contribute to a growing team and make a significant impact on customer success. The application deadline is January 31st.

Requirements

• Possess 2+ years of customer-facing experience supporting a complex and rapidly evolving product OR have Recruiting/Recruiting Operations experience as an Ashby user
• Be skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively
• Possess keen attention to detail, ensuring thorough, clear, and empathetic communication
• Have strong written and verbal communication skills, effectively communicating with diverse user groups
• Be curious in addressing customers and creating solutions that improve workflows

Responsibilities

• Take ownership of a book of customers, serving as the main point of contact
• Handle customer inquiries via shared inbox and calls, adhering to SLAs
• Manage medium and large projects core to the team's operations
• Create high-quality onboarding materials, documentation, and e-webinars
• Assist customers via email and calls as needed

Preferred Qualifications

• Enjoy becoming a subject matter and product expert to help deliver excellent experiences when assisting our customers in solving complex challenges
• Enjoy getting in the weeds with customers to figure out what exactly they need to suggest the best path forward

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items (like conferences) covered with manager approval