Customer Success Manager

Summary

Join one of the fastest-growing fitness management software companies as a Customer Success Agent. Guide gym owners and fitness professionals through a seamless transition to the company's software, managing data migration, providing hands-on training, and delivering top-tier support. You will own the data migration process, provide training, and offer support to help clients streamline operations, boost member engagement, and grow their business. Master the software and give best practice recommendations. The role involves collaboration with the product team and contributing to the knowledge base. Advancement opportunities and bonuses are offered.

Requirements

• 2+ years of experience in a Customer Success, Support, or Onboarding role at a SaaS company
• Familiarity with fitness industry operations a plus (e.g., gyms, personal training, group classes, memberships)
• Experience with data migration and working with structured data (CSV, spreadsheets, or import tools)
• Excellent communication and interpersonal skills — able to build rapport with small business owners and trainers
• Comfortable with remote tools (Zoom, Google Chat, HubSpot)
• Highly organized, self-motivated, and able to manage multiple customer projects simultaneously

Responsibilities

• Manage the data migration process from legacy gym software platforms (members, billing, classes, etc.) into our system, ensuring accuracy and completeness
• Host onboarding sessions to walk gym staff through setup, scheduling, billing, access control, and reporting features
• Deliver personalized training via Zoom or Google Meets, adapting content to the fitness business’s size, structure, and goals
• Provide responsive and friendly technical support through email, chat, or video screen share
• Monitor client progress during onboarding and proactively address pain points to reduce churn and increase satisfaction
• Document common customer questions and help build out knowledge base articles, guides, and video tutorials
• Collaborate with the product team by sharing feature requests and insights based on real-world gym owner feedback

Preferred Qualifications

• Previous work with gym management software (e.g., Gymdesk, Mindbody, Zen Planner, Glofox)
• Understanding of membership billing, door access, and class scheduling software
• Passion for fitness, wellness, or helping small businesses succeed

Benefits

Advancement opportunities and bonuses are a core part of our culture!