Customer Success Manager

Summary

Join Basis Technologies' Customer Success team as a key player in driving revenue and platform adoption. You will strategically manage accounts, build strong client relationships, and ensure client success through training, optimization, and proactive engagement. This role requires a deep understanding of the advertising technology landscape, particularly programmatic advertising. You will collaborate with cross-functional teams, provide insightful reports, and contribute to improving client usability and satisfaction. The position offers a competitive salary, commission or bonus potential, company equity, and comprehensive benefits. Remote work within the U.S. and Canada is available.

Requirements

• 3+ years experience in advertising technology or related field
• 3+ years sales experience in either direct sales, sales training, or account management
• 1+ years experience in a DSP/programmatic space
• Dynamic presenter and public speaker
• Loves to solve problems and dig into challenges
• Ability to adapt quickly to a rapidly changing technology environment
• Experience working with and influencing cross functional teams
• Super-positive attitude, worthy of our ‘raving fan’ service philosophy
• Ability to learn complex software applications and to thrive in a fast paced, ever-changing, startup environment
• Excellent written and verbal communication skills, organizational, people, & time management skills
• Enthusiasm to grow revenue & drive adoption of Basis
• Deep knowledge of online business practices
• The ability to travel (including some day and overnight trips)

Responsibilities

• Grow revenue across a dedicated book of Basis clients, serving as the main point of contact
• Establish best practices to rapidly grow client spend and platform adoption through continued education, proactive outreach, opportunity tracking, and goal development
• Collaborate with business leaders & cross-functional teams as a customer advocate to integrate client feedback & experience metrics into decisions on products to improve client usability and satisfaction
• Review campaigns and provide detailed feedback to educate platform buyers
• Own and develop strong relationships with our clients through ‘raving fan’ service
• Provide business insights through Partner Reviews and other regular reports to help drive revenue and Partner KPIs against platform usage
• Continuing education and developing programmatic buying knowledge and skills of your customers
• Serve as a customer advocate & recommending & implementing client feedback that influences business decisions. Further develop customer goals with Basis and customer leadership
• Educate partners on new platform features, DSP partners, services, and best practices
• Help realize client goals by customizing training, guiding campaign set up, and making optimization recommendations
• Work with Basis' internal support, product, and operations teams to provide high level of assistance post sale
• Work closely with champions and decision makers to influence growth strategies
• Acknowledge and embrace diversity of thought and opinion, and approach with Beeps, clients and vendors, regardless of background, culture, and organizational level
• Engage Actively in Diversity, Equity, and Inclusion (IDEA)
• Pursue Continuous IDEA Development
• Cultivate an Inclusive Work Environment

Preferred Qualifications

• Bachelor's degree or higher
• Experience or certification with Basis & Basis Certified

Benefits

• $65,000 - $103,000 a year
• Commission or bonus
• Company equity
• Competitive benefits
• Remote work