Customer Success Manager, Key Account Manager

Summary

Join SHERPANY, a young and award-winning tech company, as a Customer Success Manager! We're a remote-first company operating across Europe, offering flexible work arrangements. You'll be responsible for managing key accounts, ensuring customer satisfaction, and contributing to product improvement. This role requires extensive experience in customer success and strong communication skills. We offer flexible work hours, home office options, paid time off, professional development support, and a focus on employee well-being. If you're passionate about customer success and meet most of the requirements, apply now!

Requirements

• Bring extensive experience as a Customer Success Manager, Key Account Manager or Business Development Manager
• Be an excellent communicator, quickly build trusting relationships with internal and external stakeholders
• Enjoy working "hands-on" and independently
• Impress with your organizational talent and always keep track of your projects
• Speak fluent German and English

Responsibilities

• Be part of a passionate Customer Success Management team ensuring the retention and expansion of our customer portfolio
• Be the central contact person for medium-sized to large companies located across Europe and operating in various industries
• Familiarize our customers with our software
• Ensure that customers understand the value of our software and help them to optimally use SHERPANY
• Provide consulting services to customers, continuously inform yourself about their needs and further develop customer relationships (up-selling)
• Document the customer journey in the internal CRM and support the team in continuously improving our product
• Regularly exchange information with colleagues from product, sales and marketing

Preferred Qualifications

Even if you don't meet 100% of the job description, apply anyway!

Benefits

• Be part of an international company with a flat hierarchy, where you can take on a lot of responsibility and your ideas are always welcome
• Flexible working hours, home office and the possibility of unpaid leave after the first year with us are offered so that your work-life balance does not suffer
• Your personal and professional further education is important to us, which is why we offer financial support for further education, training, etc
• Your personal well-being is important to us - our partner nilo.health supports you in this
• At Sherpany we work with new technologies and Apple MacBooks, which will be provided to you when you start at Sherpany
• Last but not least: Our company culture means a lot to us, which is why we regularly organize great team events and cultivate a value-oriented cooperation