Customer Success Manager

Summary

Join Fleetworthy as a Customer Success Manager and build trusted advisor relationships with key accounts. You will resolve complex client requests, assess customer needs, and develop plans to improve their adoption of the Fleetworthy program. Responsibilities include evaluating client data, preparing reports, scheduling customer reviews, and seeking improvements to enhance customer satisfaction. You will collaborate with other departments, solicit customer feedback, and ensure attainment of performance goals. This role requires a Bachelor's degree, 2+ years of relevant experience, strong communication skills, proficiency in Microsoft Office, and excellent problem-solving abilities. A base salary of $60,000-$70,000 USD per year plus bonus is offered.

Requirements

• Bachelor's degree in Business, Communications or a related field
• 2+ years in Customer Success, Account Management or in a similar client-facing role
• Strong written and verbal communication and presentation skills
• Proficient in Microsoft Excel, PowerPoint and Word
• Excellent problem solving and relationship building skills
• Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues

Responsibilities

• Develops trusted advisor relationships with key accounts and customer stakeholders
• Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands
• Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program to the mutual benefit of the customer and Fleetworthy
• Evaluates client data such as revenue, violation, bypass and toll usage, to prepare relevant and accurate reports and implement action plans as needed
• Schedules and prepares regularly occurring customer reviews to set objectives, provide recommendations for program optimization and identify shortfalls in customer engagement
• Continually seeks and communicates improvements to enhance customer satisfaction
• Collaborates with the marketing and sales departments to brainstorm new campaigns and obtain Customer Reviews
• Solicits customer feedback to inform new concepts for products/services; collaborate with the sales team to find new opportunities for account growth
• Ensures attainment of both performance and activity-based goals on a quarterly basis and proactively engage resources available to achieve them

Preferred Qualifications

• Familiarity with CRM systems like Salesforce, Planhat or Gainsight
• Previous experience in the transportation industry

Benefits

Base $60,000 - $70,000 USD per year + Bonus