Customer Success Manager

Summary

Join DroneDeploy's Go-To-Market team as a Customer Success Manager for Energy & Emerging Markets, owning strategic customer relationships across energy production, renewables, utilities, telecom, and facilities management. You will be a product expert and trusted advisor, helping customers maximize the value of DroneDeploy's solutions. Responsibilities include driving platform adoption, ensuring customer onboarding and success, collaborating with sales, analyzing usage trends, building customer relationships, acting as the customer's internal voice, and forecasting renewals and expansion. The goal is to maximize impact, drive adoption, increase engagement, and expand account value. This role reports to the Manager of Customer Success, Scaled and requires domestic travel up to 20%. DroneDeploy offers a remote-first culture with various benefits including flexible work options, family paid leave, top-tier healthcare, professional development, flexible paid time off, and an employee referral bonus.

Requirements

• 4+ years in Customer Success, Account Management, or Enterprise SaaS Sales
• Demonstrated success managing and growing enterprise relationships
• Experience in high-growth B2B SaaS environments
• Strategic thinker and effective communicator with consultative selling skills
• Comfortable with data analysis, insights, and reporting to inform recommendations
• Highly organized and efficient with strong documentation habits (e.g., CRM hygiene)
• Skilled at engaging diverse teams including support, product, marketing, and services
• Travel domestically up to 20% for strategic onsite customer meetings
• Able to work Monday–Friday, 9 am–5 pm CST
• Must obtain a Part 107 license within the first 90 days of employment

Responsibilities

• Drive adoption and usage of the DroneDeploy platform across your account portfolio
• Ensure rapid onboarding, measurable outcomes, and time to value for customers
• Collaborate with Sales to surface wins, identify expansion opportunities, and manage renewals
• Analyze usage trends to identify champions, risk signals, and strategic upsell paths
• Act as a strategic partner throughout the customer lifecycle – from kickoff through renewal
• Build trusted relationships with customer stakeholders – from field users to executives
• Be the customer’s voice internally, channeling feedback to product and engineering
• Co-create success plans, rollout strategies, and partner on business reviews
• Forecast renewals and expansion accurately in collaboration with Sales
• Support resolution of technical issues, leveraging cross-functional support

Preferred Qualifications

• Background supporting or working with energy/utilities/telecom/renewables customers is highly preferred
• Experience with Salesforce, Planhat, Jira, or related tools
• Prior industry experience in energy, renewables, utilities, or facilities management
• Familiarity with drone workflows, mapping/inspection solutions, or GIS tools

Benefits

• Innovative Company Culture – Thrive in an environment that encourages creativity and collaboration
• Drone Pilot Certification – Get certified and develop unique skills with our support
• Flexible Work Options – Enjoy flexibility with both your schedule and work location
• Family Paid Leave – Supporting you and your family when it matters most
• Top-Tier Healthcare Benefits – Comprehensive health coverage designed to support your well-being
• Professional Development & Career Growth – Opportunities to advance and grow in your career
• Flexible Paid Time Off – Take the time you need to recharge and stay balanced
• Employee Referral Bonus – Help us grow the team and get rewarded for great referrals