Customer Success Manager

Summary

Join Brevo as a Customer Success Manager and engage in strategic discussions with enterprise-level clients, providing expert product recommendations and driving customer success. You will establish goals and KPIs, monitor client progress, collaborate with various departments, contribute to marketing strategies, advocate for customer needs, and identify growth opportunities. This role requires a customer-centric focus, at least 3 years of relevant experience, strong communication skills in German (native) and English (C1/C2), and a proven track record of success. Brevo offers a collaborative environment, numerous benefits, and opportunities for professional development.

Requirements

• You have a Customer-centric focus
• At least 3 years of relevant work experience in CSM or Digital Marketing
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in German (Native level) and English (C1/C2)
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Proactive, autonomous, and efficient
• You are Data-driven and a Team Player

Responsibilities

• Establish critical goals and KPIs, and work closely with clients to ensure they achieve them
• Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn
• Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo
• Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them
• Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team
• Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders
• Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success
• Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework

Benefits

• The chance to join an international and collaborative scale-up environment in a hyper-growth context
• 30 days of vacation
• Fully paid Urban Sports Club M Membership
• Budget to subsidize various expenses like Lunch, Internet and well-being activities
• Budget to support your workspace at home
• Language learning with Babbel app!
• Subsidized BVG ticket for public transportation
• Second parent leave: 1 month of fully paid leave
• Global company offsite and inter-office trips
• A modern and very cool Office with a dedicated gaming room for relaxation and fun!
• 2 Days Home Office
• Free fruits & drinks
• Pizza Wednesday, Monthly breakfast & many events and fun activities
• Learning & development opportunities
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Brevo values work-life balance and offers flexible working hours and remote work