Customer Success Manager

Summary

Join Candex, a rapidly growing global B2B fintech company, as a Customer Success Manager! In this role, you will support enterprise clients from the Go Live phase, managing user communication, training, and operational efficiency. You will identify trends, monitor performance data, and provide personalized recommendations to enhance platform utilization and client satisfaction. Collaborate with various teams to resolve issues and ensure clear communication. Analyze support data, propose improvements, and work with RVPs to grow accounts. This remote position requires 1-2 years of customer-facing experience in a relevant industry and strong analytical and communication skills. Candex offers unlimited PTO, flexible work environment, and comprehensive benefits.

Requirements

• 1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries
• Proven track record of managing multiple accounts simultaneously while maintaining a high level of service
• Exceptional written and verbal communication skills in English
• Strong analytical skills, including the ability to work with data, identify trends, and use insights to inform decisions
• Technically proficient with the ability to quickly learn and explain software solutions to non-technical users
• Strong business acumen with the ability to identify growth opportunities within accounts
• Highly organized and self-motivated, with the ability to work in a fast-paced and evolving environment

Responsibilities

• Support enterprise clients from the Go Live phase
• Manage user communication, training, customized content, webinars, and operational efficiency
• Identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks
• Provide personalized recommendations to enhance platform utilization and client satisfaction
• Participate in regular business review meetings
• Collaborate with Support, Operations, Product, and Sales teams to resolve issues and ensure clear communication
• Analyze support data, propose improvements
• Work with the RVPs of Customer Success and Sales to grow accounts

Preferred Qualifications

A second language

Benefits

• Unlimited PTO and a flexible working environment
• Medical, dental, and vision coverage
• Home Office Setup
• Team-building offsites and outings