Customer Success Manager

Summary

Join Candex, a rapidly growing B2B fintech company, as a Customer Success Manager. You will be responsible for supporting enterprise customers from the Go Live phase, managing user communication, training, and operational efficiency. You will identify trends, monitor usage, and provide personalized recommendations to enhance platform utilization and client satisfaction. You will collaborate with various teams to resolve issues and ensure clear communication, analyze support data, and propose improvements. This role requires 1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries, proven track record of managing multiple accounts, exceptional communication skills, strong analytical skills, technical proficiency, and strong business acumen. This is a remote position with potential business travel required once or twice a year.

Requirements

• 1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries
• Proven track record of managing multiple accounts simultaneously while maintaining a high level of service
• Exceptional written and verbal communication skills in English, A second language - an advantage
• Strong analytical skills, including the ability to work with data, identify trends, and use insights to inform decisions
• Technically proficient with the ability to quickly learn and explain software solutions to non-technical users
• Strong business acumen with the ability to identify growth opportunities within accounts
• Highly organized and self-motivated, with the ability to work in a fast-paced and evolving environment

Responsibilities

• Support enterprise customers from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency
• Identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks
• Provide personalized recommendations to enhance platform utilization and client satisfaction
• Participate in regular business review meetings
• Collaborate with Support, Operations, Product, and Sales teams to resolve issues and ensure clear communication
• Analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts

Benefits

• A flexible working environment
• We offer scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all
• Team-building offsites and outings