Customer Success Manager

Summary

Join Carbon6, a rapidly growing eCommerce company, as a Customer Success Manager with an Amazon background. You will onboard, manage, and support diverse customers, driving engagement and adding value to D8aDriven by Carbon6 partnerships. This role involves crafting eCommerce retail strategies, managing multifunctional teams, drawing insights from data, and providing client recommendations. You will lead client calls, provide performance reporting, and contribute to company innovation. Success in this position requires strong communication, analytical skills, and a collaborative team spirit. The position offers competitive compensation, stock options, and comprehensive benefits.

Requirements

• 2+ years of relevant Amazon experience. Experience working with Amazon Seller Central and/or Vendor Central, brands, agencies, or selling on Amazon directly
• Effective communicator with exceptional verbal and written communication skills with the ability to engage diverse audiences
• You are comfortable creating content in a variety of forms, including written and video
• You are technically savvy, and able to quickly learn new products and applications in order to be able to help our customers use and obtain value from them (experience using other ecommerce and Amazon tools is a plus)
• You are analytical with an eye for detail. You have the ability to synthesize information and draw conclusions based on trends, and data and are able to provide recommendations to clients on eCommerce strategy
• You are a team player and someone who thrives in a rapidly changing, fast growing environment and can build extremely strong working relationships across teams, especially when there is shared ownership over some aspects of the projects and initiatives
• Demonstrated ability to stay organized while prioritizing and managing workflows. You don’t need guidance on structuring your day and you can effectively assess and shuffle priorities on the fly. You can juggle anything and you have devised ways of keeping yourself organized and on pace without losing track of any of the details
• You have a bias for action when you see a problem, and use data to make informed decisions

Responsibilities

• Manage and cultivate relationships with leading consumer product brands working with both associate and c-suite level contacts
• Craft & deliver eCommerce retail strategy, including but not limited to, sales forecasting, promotion planning and strategic digital media planning
• Manage a multifunctional team to deliver world class eCommerce strategy and tactics to drive client’s Amazon business
• Draw insights from large amounts of data and provide recommendations and opportunities to clients on eCommerce strategy
• Lead day-to-day counsel and weekly to bi-weekly to monthly calls with clients to address project work on a variety of deliverables
• Provide reporting on digital advertising performance, examine ROI, and stay within client budget constraints
• Contribute to company innovation and tools development
• Active role in team environment and development acting as a collaborator and mentor for additional team members
• Achieve high customer satisfaction (referenceability, happiness, likelihood to renew)
• Work closely with our Product and Sales teams to ensure D8a Driven is capturing friction points, and issues to deliver products our users love and value

Benefits

• Competitive compensation and a generous stock option plan
• Extended health benefits including Medical, Dental, and Vision starting on Day 1
• Flexible paid time off that includes paid vacation days and paid personal days
• You'll receive a laptop conveniently delivered to your door to get you started and set up for success Day 1