Cision is hiring a
Customer Success Manager
Cision
๐ต ~$65k-$97k
๐Remote - United States
Please let Cision know you found this job on JobsCollider. Thanks! ๐
Summary
Join our team as a Customer Success Manager to manage and grow your portfolio of accounts, build trusted advisor relationships with customers, and drive strong product adoption.
Requirements
- 1-3 years relevant work experience in a customer facing role
- Excellent customer facing presentation, written, and oral communication skills
- Advanced understanding of social media networks and social monitoring tools
- Familiarity working with global customers across multiple teams and regions
- Proven track record of developing and executing strategic account plans
- Proven ability to develop executive champions at a strategic level
- The ability to multi-task and troubleshoot under pressure
- An ability to be astute, strategic, intelligent, and insightful
- Drive to work autonomously and proactively
Responsibilities
- Develop a trusted advisor relationship with customer executive sponsors
- Establish and oversee the customer's adoption, training, and development of best practices
- Manage account renewals for your customer base
- Identify opportunities for expanded use of the platform and integration into the accountsโ business processes
- Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis
- Facilitate the development of a community of like-minded Brandwatch customers
- Update CRM and billing system records for customer accounts and opportunities
- Enable and assist product support to best address customerโs technical issues
- Serve as a coach and trusted advisor to Brandwatch customers
Preferred Qualifications
- Experience working with (or for) a social media monitoring provider
- Demonstrable knowledge of marketing principles and best practices
- Familiarity with Boolean logic and data analytics
- Experience working with CRM and/or ticketing systems, such as Gainsight, Salesforce, Zendesk, Zuora, and JIRA
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Please let Cision know you found this job on JobsCollider. Thanks! ๐