Remote Customer Success Manager

Summary

Join our team at Hotelchamp as a Customer Success Manager for the German, Austrian, and Swiss market. You will be responsible for managing customer journeys, providing high-quality support, and identifying opportunities for expansion.

Requirements

• This role is open for graduates as well as individuals from other industries
• A degree or experience in SaaS and hospitality let’s our ❤️ beat faster
• Prior experience in a client facing role is a must
• Experience in eCommerce and working with Google Analytics
• You are a German native, your oral and written English skills are excellent

Responsibilities

• Manage the whole customer journey for your clients from onboarding to continued success
• Maintain a deep understanding of the product and speak with customers about the most relevant features for them to maximize their outcomes
• Take responsibility for customer retention by conducting regular check-in calls, clients workshops or strategic business reviews
• Identify opportunities for expansion and educate about additional Hotelchamp products
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Benefits

• A group of energetic, multicultural colleagues which are best in their field
• Remote working setup with local hubs in the United Kingdom, Netherlands and Armenia
• The opportunity to carve your own signature into the growth story of Hotelchamp
• We support you with the right development budget and resources