Hotelchamp is hiring a
Customer Success Manager
Hotelchamp
π΅ ~$65k-$97k
πRemote - Worldwide
Please let Hotelchamp know you found this job on JobsCollider. Thanks! π
Summary
Join our team at Hotelchamp as a Customer Success Manager for the German, Austrian, and Swiss market. You will be responsible for managing customer journeys, providing high-quality support, and identifying opportunities for expansion.
Requirements
- This role is open for graduates as well as individuals from other industries
- A degree or experience in SaaS and hospitality letβs our β€οΈ beat faster
- Prior experience in a client facing role is a must
- Experience in eCommerce and working with Google Analytics
- You are a German native, your oral and written English skills are excellent
Responsibilities
- Manage the whole customer journey for your clients from onboarding to continued success
- Maintain a deep understanding of the product and speak with customers about the most relevant features for them to maximize their outcomes
- Take responsibility for customer retention by conducting regular check-in calls, clients workshops or strategic business reviews
- Identify opportunities for expansion and educate about additional Hotelchamp products
- Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
Benefits
- A group of energetic, multicultural colleagues which are best in their field
- Remote working setup with local hubs in the United Kingdom, Netherlands and Armenia
- The opportunity to carve your own signature into the growth story of Hotelchamp
- We support you with the right development budget and resources
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Please let Hotelchamp know you found this job on JobsCollider. Thanks! π