Customer Success Manager

Summary

Join CommerceIQ as a Customer Success Manager specializing in Search Advertising! You will manage and execute advertising campaigns for enterprise clients, helping them achieve profitable revenue growth using our platform. This role requires expertise in eCommerce advertising, strong analytical skills, and a proactive approach. You will work remotely with over 25% travel expected. The position offers a competitive salary and benefits package, including comprehensive medical, vision, and dental coverage, a 401(k) plan, and paid parental leave. You'll collaborate with internal teams and C-level executives, focusing on client success and platform optimization.

Requirements

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Experience managing Amazon search marketing budgets in the multi-million dollar range
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space

Responsibilities

• Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces
• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Analyze campaign performance data to identify trends, insights, and actionable recommendations
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively
• Collaborate with our internal teams to shape new features

Benefits

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO
• Long-term incentives, in the form of company stock options
• Potential discretionary bonuses