Strategic Customer Success Manager

Summary

Join Typeform as a Strategic Customer Success Manager and partner with Enterprise Plan customers to help them unlock the full value of Typeform. You will work across the customer lifecycle, from onboarding and adoption to renewal and expansion, acting as a trusted advisor to business-critical teams. Guide customers through use cases, identify ways to drive deeper integration and ROI, and monitor customer health and engagement. Identify expansion opportunities, lead renewal discussions, and close commercial growth. Collaborate across various teams to improve the customer journey and bring a product-led mindset to your work. This role offers a competitive salary, benefits, and a remote work allowance.

Requirements

• Proven experience in a customer success or account management role within SaaS (Enterprise-level preferred)
• Track record of driving adoption, renewals, and expansion
• Comfort with commercial conversations, including usage-based growth and value-based selling
• Strategic thinking and strong storytelling skills — you can speak to both exec and end user
• Collaborative instincts and a desire to work cross-functionally
• Analytical mindset; confident using data to inform recommendations and measure success

Responsibilities

• Partner with Enterprise Plan (predominantly made of SMBs and Mid-market companies) customers at key points in their lifecycle to understand goals and coach them on how Typeform helps meet them
• Monitor customer health, usage, and engagement through internal tools and proactively mitigate churn risks
• Identify expansion opportunities, lead renewal discussions, and close commercial growth with confidence
• Deliver strategic account reviews and insights to customer stakeholders and internal teams
• Collaborate across Sales, Product, Support, Marketing, and Community to improve the customer journey and feedback loops
• Bring a product-led mindset to your book of business — always testing, scaling, and learning

Preferred Qualifications

Experience in a PLG motion or product-first environment

Benefits

• An 70/30 OTE structure , with clear earning potential tied to expansion and renewal outcomes
• A 5% annual bonus , based on individual and company performance
• $150/month remote work allowance , plus flexible work perks
• Full access to our comprehensive benefits package (healthcare, learning, wellbeing, and more)