Customer Success Manager

Summary

Join constellr, a climate tech company revolutionizing smart farming, as a Customer Success Manager (CSM). You will be responsible for onboarding customers, managing relationships, ensuring timely data delivery, and developing custom solutions. This role requires strong technical expertise, communication skills, and a customer-first approach. You will collaborate with internal teams, collect customer feedback, and proactively address potential issues. The position offers remote work flexibility and various benefits. Constellr is committed to fostering a diverse and inclusive workplace.

Requirements

• Possess a bachelor’s degree in a relevant field (e.g., remote sensing engineering, geospatial studies, business); advanced degrees are a plus
• Have proven experience in applying geospatial and remote sensing data to practical, real-world use cases
• Be proficient in English, with excellent verbal and written communication skills
• Demonstrate strong familiarity with geospatial analysis tools and GIS software (e.g., QGIS, ArcGIS, ENVI)
• Possess exceptional communication and interpersonal skills paired with a customer-first mindset
• Demonstrate critical thinking abilities and a proactive approach to identifying and solving customer challenges
• Have a track record of successfully building and maintaining long-term customer relationships
• Have experience managing multiple projects or customers simultaneously, supported by outstanding organizational skills
• Be competent in interpreting and working with geospatial datasets, including conducting basic statistical analyses

Responsibilities

• Lead customer onboarding processes and deliver tailored training to ensure proficiency with constellr’s data solutions
• Serve as the primary point of contact for assigned customers, building and maintaining strong, trust-based relationships
• Oversee the timely delivery of customer data orders by coordinating with internal teams to meet expectations
• Collaborate with customers to implement and develop solutions tailored to their specific needs
• Collect and relay customer feedback to internal teams, helping to shape product improvements and enhance user experience
• Address and resolve customer concerns promptly, coordinating across departments to ensure swift resolutions
• Monitor customer success metrics, identify potential risks of churn, and implement strategies to address them
• Work closely with sales and marketing teams to identify upsell opportunities, highlight customer success stories, and share insights
• Actively seek and report on customer feedback, using insights to improve solutions and services

Preferred Qualifications

• Have experience with Python programming for data analysis or automation
• Be proficient in additional languages such as German, French, Spanish, or Portuguese
• Have familiarity with working with governmental customers and addressing their unique requirements
• Have knowledge of REST APIs, webhooks, and other data integration technologies
• Have hands-on experience with CRM tools and workflow management platforms
• Have insight into the applications of satellite data, especially thermal data, in fields like agriculture, environmental monitoring, industrial monitoring, or urban planning
• Have a foundational understanding of space missions and satellite data operations

Benefits

• An attractive virtual shares package (Virtual Share Option Program)
• Company pension scheme (bAV) in cooperation with WWK Lebensversicherung (20% subsidy) for German-based employees
• Flexible working: we support remote or semi-remote working for many of our roles
• Work-life balance: we value everyone’s time and respect family or personal commitments. We support you to be as productive as you can in the time you have