Customer Success Manager

Summary

Join Conversica as a Customer Success Manager, Automotive and play a key role in our growing Auto vertical team. This role focuses on onboarding mid-sized automotive customers, driving adoption of our tools, and ensuring their long-term satisfaction and retention. You will act as a trusted advisor to dealership stakeholders, from initial setup to renewal, and contribute to the operational playbook for supporting success in the auto market. This player-coach position offers high autonomy and requires building strong relationships with customers. You will also monitor customer health, identify risks and opportunities, and coordinate success planning and business reviews. The position requires experience in customer success, account management, or client-facing roles within automotive tech, along with direct dealership experience or strong familiarity with retail dealership operations.

Requirements

• 4–6+ years in Customer Success, Account Management, or client-facing roles in automotive tech
• Direct dealership experience or strong familiarity with retail dealership operations (required)
• Experience with SaaS tools, automotive CRMs, or digital marketing platforms
• Proven ability to manage accounts independently and proactively solve customer challenges
• Excellent verbal/written communication and relationship-building skills
• Strong organizational skills in a fast-paced, constantly evolving environment
• Bachelor’s degree or equivalent experience
• Ability to travel periodically based on customer and business needs

Responsibilities

• Build trusted relationships with mid-market automotive customers and dealership decision-makers
• Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI
• Support customers in leveraging AI-powered lead handling and marketing automation tools
• Act quickly and independently to resolve issues—bringing in internal resources as needed
• Monitor customer health and identify risks or upsell opportunities proactively
• Coordinate success planning, business reviews, and renewal processes for assigned accounts
• Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally

Preferred Qualifications

Tech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plus

Benefits

• Comprehensive health, dental, and vision benefits
• Flex time PTO
• 401k
• Equity