Customer Success Manager

Summary

Join Copernica as a Customer Success Manager, responsible for onboarding and retaining customers. You'll manage your own customer portfolio, conduct training, and provide demos. A strong technical affinity and experience in a customer-facing role are essential. Copernica offers a comprehensive onboarding program, opportunities for specialization, and a competitive salary with benefits including remote work options, travel expense coverage, a training budget, and a pension plan. The company fosters a collaborative and informal culture with regular social events.

Requirements

• Have a few years of relevant experience in a customer-facing role
• Have experience in delivering software demonstrations
• Possess a strong technical affinity
• Have basic knowledge of contract management
• Be proficient in both Dutch and English
• Have an academic (WO) working and thinking level
• Have a valid driver’s license

Responsibilities

• Onboard and retain new customers
• Manage customer relationships after a new license is signed
• Provide software demonstrations
• Draft contracts
• Work on RFPs
• Write articles
• Conduct training sessions
• Conduct webinars
• Conduct strategic meetings to help customers navigate software and elevate their email marketing strategies

Preferred Qualifications

• Have knowledge of HTML/CSS, JavaScript, APIs, and databases
• Have experience with the functional setup of software systems

Benefits

• Remote work option
• Competitive salary
• Coverage of travel, phone, and internet expenses
• Training budget
• Pension plan
• Stock Appreciation Rights (SARs)