Customer Success Manager

Summary

Join Skydio, a leading drone company, as a Customer Success Manager - Commercial. You will be responsible for driving customer implementation, usage, retention, and expansion within the utility and emerging industries. This role requires building scalable processes, managing implementation projects, developing strong customer relationships, and quantifying product feedback. You will work closely with internal teams and advocate for customer needs. The position offers a competitive salary, equity, comprehensive benefits, and relocation assistance.

Requirements

• Ability to travel 40% of the time
• Ability to obtain Part 107 certificate
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
• Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion

Responsibilities

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• Develop Healthy Customer Relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• Create customer loyalty through proactive support and account management
• Advocate for commercial customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan